IT support you can choose and buy online.

Stack2's managed IT support is $69, $149 or $199 per user per month, GST included, depending on the plan. For a five-person business that's $345, $745 or $995 per month. Protect ($69) covers security and monitoring, with fixes billed at $198 an hour. Maintain ($149) adds unlimited day-to-day support with no per-ticket charges. Manage ($199) adds project management, vendor handling and quarterly planning, and drops project work to $158 an hour. Microsoft 365 and other software licences are billed separately, at cost.

Managed IT support is an outsourced IT department paid for as a fixed monthly fee per person, instead of an hourly call-out charge each time something breaks. At Stack2 it covers the security on every device, your Microsoft 365 or Google accounts, staff starting and leaving, and the day-to-day problems that stop people working — laptops, email, printers, accounts and connectivity. The fixed fee means a small problem costs you nothing extra to report, so it gets reported early.

On Maintain and Manage, day-to-day support is unlimited — phone, email and remote sessions all included. That covers everything keeping the business running as it is: a laptop that won't start, a new staff member starting, someone leaving, email not arriving, a printer that dropped off, someone locked out of an account, files not syncing, Wi-Fi dropping out. However often it happens, it's covered, with no counting and no extra invoice. On Protect, this work is billed at our standard $198 an hour.

A project is something that changes the business rather than keeps it running: a new software rollout, an office move, replacing a server, choosing a new system, a hardware refresh or a phone system change. On Maintain we quote it inside two business days and do the work at $198 an hour, and the choosing, coordinating and chasing is yours. On Manage we scope it, gather the quotes, handle the vendors and run it to done, and the hands-on work drops to $158 an hour. Projects are always quoted before we start.

Median first reply is 18 minutes during business hours, AEST, Monday to Friday. Support is email-first and answered by the engineers who run your systems — we don't run an offshore tier-one call centre, so you're not explaining your problem to someone reading a script.

Yes, though most issues never need it — we're set up to resolve things remotely, which is usually faster than waiting for someone to arrive. When a problem genuinely needs someone in the room, we arrange on-site visits across Gippsland, Melbourne and Sydney, quoted case by case. On-site time is billed at $198 an hour on all three plans — Manage's $158/hr rate applies to project work, not on-site visits — always quoted before we start.

Day-to-day support is remote and within business hours (Monday to Friday, 9am to 5pm). Onsite visits, after-hours work and projects are charged at $198 an hour and always quoted before we start. Security monitoring is the exception — our operations centre watches 24/7 and acts the moment something's wrong, whatever the hour.

No minimum team size — a one-person business can buy a single user. If you're more than about ten people, tell us and we'll price it on what you actually need rather than straight per-user maths.

A user is one person and their main work computer, plus their accounts and the systems we manage for them, during business hours. Fair use here is about scope, not volume — there's no cap on how often you ask for help. Need a second machine covered for someone? Just tell us and we'll add it.

Month to month, no fixed term and no minimum team size — we ask for 90 days' notice to cancel.

Yes. Plans aren't locked in, so you can move between Protect, Maintain and Manage as your needs change — get in touch and we'll help you make the switch. We also review this with you every three months: if you've had a couple of projects quoted in six months, Manage will usually work out cheaper and we'll tell you so.

No. The plan price is our fee for managing and securing your IT. Microsoft 365 and other software licences are billed separately, at cost, so you can always see what's ours and what's Microsoft's. Managing those licences — provisioning users, licence changes, security configuration — is part of the plan.

Backup monitoring is included in every plan — we check the job ran, every day, and chase it when it doesn't. The backup service itself is separate: Microsoft 365 and Google Workspace backup is $7 per licence, and server and endpoint backup is quoted on your setup. See Backup & Business Continuity for how it works.

Yes. Stack2 is Australian-owned and operated and has been operating since 2008. We're headquartered in Traralgon, Gippsland, and we support small businesses across Victoria, New South Wales and the rest of Australia — remotely by default, on-site when a problem genuinely needs someone in the room. Your data stays in Australia, and support is handled by Australian engineers — there's no offshore call centre. More about Stack2.

Use the plan cards above or the quick guide on this page. As a rule: choose Protect if you handle your own IT but want proper security behind it, Maintain if you want the day-to-day taken off your hands, and Manage if you want someone owning the projects too. Prefer to talk it through? Request a callback or send an enquiry and we'll recommend a plan — no obligation.