Per-hour billing. Every question is a clock.
Staff avoid asking IT questions because it shows up on the next invoice. Simple things — password resets, software installs — become a budget conversation.
Managed IT Support
IT support for small business.
IT support for small business.
Flat monthly fee. Engineers, not a script.
Stack2 runs managed IT for Australian small businesses — helpdesk, Microsoft 365, endpoint protection, and security. One fixed per-seat fee, no surprise invoices, no offshore call centre.
$199 / user / month inc. GST
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Australian team (AEST)
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No per-incident charges
What you get
Everything your business needs to run reliably. Without the corporate IT firm.
Most of what we do day-to-day is run IT for small businesses in Melbourne and Sydney — desktops, email, the laptop that's behaving oddly, the Microsoft 365 licence no one set up properly. Flat monthly per seat. Engineers on every ticket.
- Unlimited remote helpdesk support
- Managed Microsoft 365 & Google Workspace
- Endpoint setup, device imaging & MDM
- Email security & phishing protection
- User onboarding & offboarding
- Endpoint protection & threat monitoring
- Backups, recovery & business continuity
- Cyber essentials & basic compliance
- Quarterly reviews — no surprise invoices
- Email-first support, technical, no script
Already with another MSP? We offer a free, no-commitment review of your current stack — licences, security config, backup posture. About 1 in 3 businesses that go through the review move across. Sometimes they don't, and that's fine.
How it works in practice
Day-to-day IT, handled.
What the flat monthly fee actually covers — and why small businesses find it easier than managing IT themselves.
Helpdesk on every ticket
Staff email or ticket us when something's wrong. Median first reply 18 minutes during AEST business hours. Same engineer follows it end to end — no handoffs, no starting over.
Microsoft 365, actually managed
Licences, user provisioning, security policies, MFA enforcement, and DKIM/SPF configuration. We handle the Microsoft admin portal — you don't have to learn it.
Endpoint setup & MDM
New laptops imaged and ready to use, mobile devices enrolled in MDM, departed staff devices wiped remotely. Hardware lifecycle managed so you don't have to think about it.
Security & phishing protection
Anti-phishing policies, email security scanning, MFA across your accounts, and basic compliance checks. Most breaches in small business come through email — we close that door.
Backups & business continuity
Microsoft 365 data backed up independently of Microsoft, endpoints backed up off-site. If something goes wrong, you're back up within hours — not days while waiting for a recovery quote.
Quarterly reviews, no surprise bills
Every quarter we review your stack, flag anything worth changing, and give you a clear picture of what you're running. No invoice surprises — changes are either included or quoted upfront.
Why Stack2
IT support that works for small business.
What makes Stack2 different from the MSPs that treat small businesses as low-priority accounts.
Flat monthly per seat. Ask anything.
Unlimited support included in the fee. No one avoids raising a ticket because it costs money. Issues get fixed before they get worse.
Tier-one offshore helpdesk reads from a script.
First response from someone who has never seen your setup before. Escalation takes 24+ hours. You re-explain the problem three times to three different agents.
Engineers who know your environment.
The person who set up your Microsoft 365 tenant is the person who picks up your ticket. Median first reply 18 minutes. Same engineer follows it end to end.
Reactive. You notice the problem first.
Something breaks, you lose half a day, you call IT. No visibility into what's running, no one watching your backups, no one checking your security posture.
Proactive monitoring included.
Endpoints monitored, backups checked, security alerts reviewed. Most problems we find before you do — and fix before they cost you a day of work.
FAQ
IT support questions, answered.
If your question isn't here, contact us — an engineer will reply, usually within a few hours on business days.
Unlimited remote helpdesk, Microsoft 365 management, endpoint protection, user onboarding and offboarding, email security, backups monitoring, and quarterly reviews. No per-incident charges. The only thing billed separately is project work — major migrations, new infrastructure, or office moves.
Day-to-day support — helpdesk tickets, account management, device troubleshooting, Microsoft 365 changes — is included. Project work is scoped and quoted separately: new server deployments, major migrations, office relocations, or building new systems. We will always tell you upfront if something is project-rated before we start.
Median first reply is 18 minutes during business hours (AEST, Monday–Friday). We are email-first — it keeps responses honest and the person answering technical. We do not run an offshore tier-one call centre.
Most issues are resolved remotely. For Melbourne and Sydney businesses we can arrange on-site visits for hardware setup, office moves, or problems that genuinely need hands-on access. On-site time is billed at the project rate of $200/hr.
Yes. We offer a free, no-commitment review of your existing IT stack — licences, security configuration, backup posture, and any obvious gaps. About one in three businesses that go through the review end up moving across. Sometimes they don't, and that is fine — the review is genuinely no obligation.
No minimum. A single-person business can sign up for one seat. Seats are added or removed monthly — no lock-in beyond the standard 90-day cancellation notice.
Ready to stop worrying about IT?
Get a quote or book a free stack review. Usually back to you within a couple of hours on business days.