Something breaks. You call someone. They come when they can.
No one monitoring anything. Issues surface when staff complain. The IT person bills two hours, fixes the symptom, and leaves. Same thing happens in six weeks.
IT Support · Small Business
IT support for small business.
IT support for small business.
Flat monthly fee. No IT surprises.
Stack2 manages IT for Australian small businesses — helpdesk, Microsoft 365, device setup, security, and backups. One fixed monthly fee per seat, engineers answer the tickets, no offshore script.
No per-incident charges
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Australian team (AEST)
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Operating since 2008
What's covered
Everything a small business needs to run on reliable IT.
The basics, done properly — so IT is never the reason a day goes badly.
Helpdesk when staff need it
Something's broken — email us. Median first reply 18 minutes during AEST business hours. Same engineer follows the issue through. No call centre, no script, no waiting two days for a callback.
Microsoft 365, managed
Email, Teams, and OneDrive set up properly and kept that way. New staff provisioned, departing staff offboarded, licence changes handled. You never need to log into the Microsoft admin portal.
New device setup
New computer arriving Monday? We configure it before your staff member's first day — email, apps, access, security settings. No waiting a week while someone works from a borrowed machine.
Endpoint security & antivirus
Endpoint protection on every managed device, MFA enforced across Microsoft 365, anti-phishing policies configured. The security basics that stop most small business incidents before they happen.
Off-site backups
Business files backed up off-site, Microsoft 365 data backed up independently of Microsoft. If a device fails, ransomware hits, or a file is accidentally deleted — you're back up within hours.
Quarterly reviews
Every three months we look at what's running, flag anything worth changing, and give you a clear picture. No surprise invoices, no "we recommend upgrading everything" out of nowhere.
Why Stack2
Real IT support. Not the friend-of-a-friend approach.
What distinguishes proper managed IT from the way most small businesses handle tech.
Proactive. Issues caught before they become problems.
Endpoints monitored, backups checked, security alerts reviewed. Most problems flagged before staff notice. When something does need fixing, we're on it within minutes.
Every IT question has a price tag. Staff stop asking.
Staff have a question about their laptop. It'll be $120 to have someone look at it. They work around the problem. Small problems compound into big ones.
Unlimited support, one flat monthly fee.
Raise anything, any time. No question is too small, no ticket has a price attached. Staff ask, we fix it — and issues don't sit unresolved because someone didn't want to spend money on a call-out.
Offshore call centre. Script-readers who don't know your setup.
First reply from a different person each time. Re-explain the problem from scratch. Escalation queue. Eventual fix from someone who's never seen your environment before.
Australian engineers who know your business.
The same engineers handle your account. They know your setup, your software, your team. Median first reply 18 minutes in AEST hours. No re-explaining, no offshore transfer.
FAQ
Small business IT questions, answered.
If your question isn't here, contact us — an engineer will reply, usually within a few hours on business days.
Typically 2–50 seats. Most of our clients are small businesses — professional services firms, trade businesses, retailers, and operators — that need proper IT without the overhead of a corporate IT department. Single-person businesses are welcome too.
No minimum. A one-person business can sign up for a single seat. Seats are billed monthly and can be added or removed as your team changes.
Unlimited remote helpdesk, Microsoft 365 management, endpoint protection, user onboarding and offboarding, email security, backup monitoring, and quarterly reviews are all included. The only thing billed separately is project work — major migrations, new infrastructure, or office moves — quoted upfront before any work begins.
They email or submit a support ticket — that's it. Median first reply 18 minutes during AEST business hours (Monday–Friday). The same engineer handles the ticket from start to finish. No call centre, no script, no re-explaining the problem to someone new.
No lock-in contract. Month-to-month billing with a standard 90-day cancellation notice. Prices are held for 12 months from sign-up — no surprise increases at renewal.
Stop worrying about IT. Focus on the business.
Get a quote or book a free review of your current setup. Usually back to you within a couple of hours on business days.