IT Support · Software Development

IT support for software development agencies.
Infrastructure handled. Developers ship.

Stack2 manages IT for Australian software dev agencies — Mac, Windows, and Linux workstations, cloud infrastructure, SaaS tool provisioning, and a helpdesk that understands what a merge conflict is. Flat monthly fee, engineers on the tickets.

Mac, Windows & Linux supported · Cloud infrastructure managed · Australian helpdesk (AEST)
What Stack2 delivers for software dev agencies

IT handled. Engineers build.

The managed IT services that keep a software agency running — workstations, cloud accounts, SaaS tooling, and security — without pulling developers away from the codebase.

Managed Mac, Windows & Linux workstations

All three platforms enrolled in MDM, patched, and monitored. New developer hardware configured before the first day. Security policies that don't interfere with build toolchains or terminal workflows.

Cloud infrastructure management

AWS, Azure, and GCP accounts managed — IAM user provisioning, access control, security posture reviews, and cost monitoring. Cloud account hygiene handled so developers aren't debugging permissions or chasing runaway bills.

SaaS tool stack provisioning

User provisioning and deprovisioning across your whole tool stack — GitHub, Jira, Confluence, Slack, Linear, and others. New hire access across every tool on day one; departed employee access removed the same day.

Security & access control

Least-privilege access on every system, MFA enforced across Microsoft 365 and SaaS tools, endpoint protection on all managed devices. Developer machines holding client credentials and environment secrets are treated as the high-value targets they are.

Microsoft 365 & Teams managed

Email, Teams, and SharePoint configured for an engineering team workflow — shared inboxes for client comms, project channels, and access controls. User provisioning same day, licences adjusted as headcount changes.

Technical helpdesk

Engineers answer tickets, not a tier-one script-reader. Median first reply 18 minutes during AEST hours. We understand dev environments — no need to explain why a developer needs elevated access or what a local dev server is.

Why Stack2

IT support that speaks the language.

The difference between an MSP that slows developers down and one that quietly keeps everything running.

Non-technical MSPs

Explain what Docker is. Again.

Explain the difference between a local environment and production. Explain why the developer needs admin rights. Explain that no, the project files aren't in My Documents. Start from scratch with a new agent every ticket.

Stack2

Engineers who work with dev teams.

We manage IT for software agencies. We know what a CI pipeline is, why a developer needs certain access, and how to configure MDM that doesn't break a Linux or macOS development workflow. No explaining from first principles.

Unmanaged cloud accounts

Cloud costs climb. Nobody's watching IAM.

Old contractor still has access. Unused resources running up bills. No idea who can access which environment. A departing developer's credentials sitting active in three cloud accounts.

Stack2

Cloud accounts managed. Access reviewed. Costs monitored.

IAM hygiene maintained, access removed on offboarding, cost anomalies flagged. Cloud accounts stay clean without requiring a dedicated DevOps person to babysit them.

Per-incident billing

Developers manage IT themselves. Expensive opportunity cost.

A senior engineer spending two hours configuring a new laptop, untangling a SaaS access issue, or wrestling with Microsoft 365 licences is two hours of billable work that didn't happen — or product that didn't ship.

Stack2

IT admin handled. One flat monthly fee.

Device setup, SaaS provisioning, cloud access management, and helpdesk — handled by Stack2. Raise a ticket and get back to the sprint. No call-out fees, no surprise invoices, no developers doing IT admin.

FAQ

Software dev agency IT questions, answered.

If your question isn't here, contact us — an engineer will reply, usually within a few hours on business days.

Yes. We manage Mac, Windows, and Linux workstations with the same MDM tooling and endpoint protection. Most software agencies run a mixed fleet — we support all three without treating any platform as a second-class environment. Security policies are configured to work with developer toolchains, not against them.

Yes. We manage AWS, Azure, and GCP accounts — IAM user provisioning, access control, cost monitoring, and security posture. We handle the account hygiene so your engineers focus on building product. Access is removed on offboarding so departed developers don't retain access to client environments.

Least-privilege access across every system, MFA enforced, endpoint protection on all managed devices, and a robust offboarding process that removes access when someone leaves. We manage the security baseline — developer credentials and client environment access locked down as a matter of course.

Remote support works anywhere with an internet connection. MDM covers devices regardless of location. VPN and secure remote access are managed as part of the service. An engineer in another city or country gets the same helpdesk and device coverage as someone in the office.

Yes. We handle user provisioning and deprovisioning across your SaaS stack — GitHub, Jira, Confluence, Slack, Linear, and others. When someone joins, they have access to every tool on day one. When someone leaves, access is removed across the whole stack — not just Microsoft 365.

IT handled. Your team ships.

Get a quote or book a free review of your current setup. Usually back to you within a couple of hours on business days.