Backup set up once, never checked again.
A backup job gets configured at setup and left alone. Nobody notices when it silently starts failing — until the day it's needed and isn't there.
IT Support · Backup & Business Continuity
A backup nobody's watching isn't a backup.
A backup nobody's watching isn't a backup.
It's a guess.
We arrange the right backup coverage for your Microsoft 365 data and endpoints, then monitor it as part of your flat-fee IT support — checking jobs completed, alerting on failures, and reviewing recovery readiness. Run by an Australian team, not left to a dashboard nobody opens.
Monitoring included in your IT support plan
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AU data residency
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Failures caught, not discovered
How it works
Backup coverage arranged for you. Monitoring included as standard.
The backup service itself — storage and software — is scoped for your business and quoted upfront. What's included in your flat IT support fee is making sure it actually works.
Coverage scoped for your business
We assess what needs backing up — Microsoft 365 data, endpoints, line-of-business systems — and arrange the right coverage, quoted for your environment before anything's set up.
Backup job monitoring
Scheduled backup jobs are checked, not assumed. If a job doesn't run or doesn't complete, we know — as part of your existing IT support, no extra charge.
Failure alerting & follow-up
A failed backup triggers an alert our engineers act on, not a silent gap you discover the day you actually need to restore something.
Recovery readiness reviews
Recovery readiness is checked as part of your quarterly review — so "we have backups" is a verified fact, not an assumption nobody's tested.
Restores handled by your engineer
Need something restored? Email or ticket us — median first reply 18 minutes during business hours. The same team that manages your IT handles the restore.
No surprise backup bill
Backup storage and licensing is quoted upfront for your environment before it's set up — you know the cost before you commit, and it's reviewed at each quarterly review as your data grows.
This covers business continuity for your data. For the security controls that stop a breach in the first place, see Cyber Security.
Why Stack2
The difference between having backups and knowing they work.
Most businesses find out their backup was broken at the worst possible moment. This is how we avoid that.
Monitored on an ongoing basis.
Backup jobs are checked continuously and failures trigger an alert we act on — included in your flat IT support fee, not something you have to remember to ask about.
Backup costs buried in a bundled price.
Storage and licensing costs are folded into a flat fee that doesn't reflect how much data you actually have, or quietly increase without explanation.
Quoted upfront, reviewed quarterly.
Backup coverage is scoped and quoted for your environment before it's set up, and revisited at each quarterly review as your data grows — no surprise invoice.
A restore means calling a separate vendor.
Backup software is bought from one provider, IT support from another. When you actually need to restore something, you're stuck coordinating between two vendors.
One team, from setup to restore.
The same Australian team that arranged your backup coverage and monitors it handles the restore — one point of contact, no coordination overhead.
FAQ
Backup & business continuity questions, answered.
If your question isn't here, contact us — an engineer will reply, usually within a few hours on business days.
Monitoring and maintenance of your backups is included in the flat $199/user/month IT support fee — we check jobs completed, alert on failures, and review recovery readiness. The backup service itself, the storage and software, is arranged for you and billed separately, quoted for your environment. We'll always tell you the cost upfront before setting it up.
Backup storage and licensing costs vary significantly by how much data you have and how long you need to retain it, so it's quoted for your actual environment rather than bundled into a flat per-seat price. What is standard for everyone is the monitoring — someone checking your backups actually ran and would actually restore.
We check that scheduled backup jobs completed successfully, get alerted automatically if one fails, and follow up rather than letting a failed backup sit unnoticed until you need it. Recovery readiness is reviewed as part of your quarterly review, not left as an assumption.
Email or ticket us and an engineer picks it up — median first reply is 18 minutes during business hours (AEST, Monday to Friday). Restore work is handled as part of your existing support relationship, not a separate vendor you have to loop in.
Yes. We scope and arrange the right backup coverage for your Microsoft 365 data and endpoints, quote it upfront, and then monitor it on an ongoing basis as part of your IT support.
Know your backups actually work.
Get a quote for backup coverage, or ask us to review what you've already got in place. Usually back to you within a few hours on business days.