Something breaks. The presentation is in two hours.
Open a ticket. Wait for a callback. Get escalated to someone else. Still waiting at 3 pm. Client presentation goes ahead with a borrowed laptop and a prayer.
IT Support · Marketing Agencies
IT support for marketing agencies.
IT support for marketing agencies.
Fast response. Ready before the pitch.
Stack2 manages IT for Australian marketing agencies — Microsoft 365, managed devices for hybrid teams, client data security, and fast AEST helpdesk. When something breaks before a client presentation, we're on it.
18 min median response (AEST)
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Mac & Windows supported
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Fixed monthly per seat
What Stack2 delivers for agencies
IT that keeps pace with client deadlines.
The managed IT services that let your team focus on the brief, not the tech.
Fast helpdesk — 18 min median response
Email us when something breaks. Median first reply 18 minutes during AEST business hours. Same engineer follows the issue through — no re-explaining the problem to someone new mid-ticket.
Microsoft 365 & Teams managed
Email, Teams channels, SharePoint file libraries, and OneDrive configured and maintained for an agency workflow. New users set up within the day, shared inboxes created on request.
MDM for hybrid & remote teams
Mac and Windows devices enrolled in mobile device management. New hire laptops configured before the first day. WFH staff covered with the same policies as the office — location doesn't change the protection.
Client creative asset backups
Microsoft 365 data and managed endpoint files backed up independently. A deleted project folder, a ransomware hit, a laptop stolen from a car — recoverable within hours, not lost.
New hire device setup
New staff member starting Monday? Device configured, email ready, apps installed, and access provisioned before they arrive. No waiting two days for IT to get around to a laptop setup.
Security & client data protection
MFA across all accounts, endpoint protection, anti-phishing policies, and access controls. Client data and campaign briefs protected — important for agencies with confidentiality obligations.
Why Stack2
IT that doesn't interrupt the work.
What makes Stack2 different from the IT support that gets in the way of agency work.
18-minute median response. Same engineer follows it through.
Email us. We triage immediately and work the issue until it's resolved. No callback queue, no offshore tier-one who reads from a script, no starting over when you get a different agent.
Every ticket is a clock. Staff stop asking for help.
At $130/hr, a 45-minute fix becomes a line item someone questions. Staff work around problems rather than raise them. Workarounds become permanent. Problems compound.
Flat monthly fee. Raise anything, any time.
Unlimited support included. Staff email when something's wrong — no hesitation, no approval required. Issues surface early, before they disrupt a campaign or a client deadline.
Treat the Mac as a second-class device. Slow for creative workflows.
Windows-first MSPs that de-prioritise Mac support, don't understand the creative software stack, and can't move quickly when a deadline is minutes away.
Mac and Windows, managed equally.
Agencies mix operating systems. We manage both with the same MDM tooling, same endpoint protection, same helpdesk quality. No second-tier Mac support.
FAQ
Agency IT questions, answered.
If your question isn't here, contact us — an engineer will reply, usually within a few hours on business days.
Yes. Most agencies run Macs for creatives and Windows for account management. We manage both — device enrolment, MDM policies, Microsoft 365 configuration, and helpdesk support across the whole environment.
Median first reply is 18 minutes during AEST business hours. Email us the moment something breaks — we triage immediately. Most software issues are resolved in the same ticket exchange without a callback or escalation queue.
Yes. Remote support works anywhere with an internet connection. Devices are managed via MDM regardless of location — a WFH staff member gets the same protection and support as someone in the office. VPN and remote access tools are also managed as part of the service.
Yes. Microsoft 365 data — including Teams files and SharePoint — is backed up independently of Microsoft. Endpoint backups cover project files on managed workstations. Restorable within hours if something is deleted, ransomware hits, or a device is lost.
Yes. Stack2 offers agency-specific WordPress hosting with an agency dashboard, AutoCare care plan delivery, white-label reports, and Australian data residency. See our WordPress hosting for marketing agencies page.
IT that keeps up with your agency.
Get a quote or book a free review of your current setup. Usually back to you within a couple of hours on business days.