A well-meaning volunteer running the IT in their spare time.
No monitoring, no backups anyone's checked, departed staff still in Microsoft 365, a shared password everyone knows. IT held together by goodwill — until it isn't.
IT Support · Not-for-Profit
IT support for not-for-profit organisations.
IT support for not-for-profit organisations.
Fixed monthly cost. No IT surprises.
Stack2 manages IT for Australian NFPs — helpdesk, Microsoft 365 Nonprofit, endpoint security, and volunteer account management. One flat monthly fee, Australian engineers, no bill shock when something goes wrong.
Microsoft 365 Nonprofit pricing
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Volunteer-aware onboarding
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Australian team (AEST)
What's covered
IT your organisation can rely on — without a commercial IT budget.
The essentials, done properly, at a price that works for an NFP — so technology isn't the thing that gets in the way of the mission.
Helpdesk for staff and volunteers
Something's broken — email us. Median first reply 18 minutes during AEST business hours. The same engineer follows the issue through. No call centre, no script, no waiting two days for a callback.
Microsoft 365 Nonprofit, managed
We help eligible organisations access Microsoft's donated and discounted Microsoft 365 plans, then manage the tenant — setup, DKIM/SPF, MFA, user provisioning, and ongoing support. Significant savings for qualifying charities and NFPs.
Volunteer onboarding & offboarding
Volunteer accounts created when they start, removed securely when they move on. Higher turnover is the norm in NFPs — we handle the account admin so no one retains access after they leave, and no access is missed on day one.
Donor & client data security
Endpoint protection on every managed device, MFA enforced, and a proper offboarding process that actually removes access. Donor data, client records, and grant information are sensitive — we treat them that way.
Off-site backups
Organisational files backed up off-site, Microsoft 365 data backed up independently of Microsoft. If a device fails, ransomware hits, or a file is accidentally deleted — recovery is measured in hours, not days.
Quarterly reviews
Every three months we look at what's running, flag anything worth changing, and give you a clear picture of your IT environment. No surprise invoices, no sudden upgrade recommendations out of nowhere.
Why Stack2
Proper IT for organisations that can't afford IT failures.
What distinguishes managed IT from the way most NFPs get by.
Managed IT that doesn't depend on a particular person.
Endpoints monitored, backups verified, access removed on offboarding. Your IT runs properly regardless of volunteer turnover — and it doesn't collapse when the person who knew where things were moves on.
Commercial rates with no understanding of NFP constraints.
Full commercial pricing, no help accessing nonprofit licensing, per-incident billing that means staff don't call when something goes wrong. Budget used up on bill shock before the quarter ends.
NFP-aware pricing. Microsoft Nonprofit access.
We price for NFPs and help eligible organisations access Microsoft 365 Nonprofit plans — donated or heavily discounted licences that most NFPs qualify for but don't know how to access. Flat monthly fee, no incident charges.
Nobody watching anything until something goes wrong.
Donor records on an unencrypted device. No offboarding process when staff leave mid-project. Backups nobody's tested. A ransomware hit would be catastrophic — and there's no plan for it.
Proactive. Secure. Recoverable.
Endpoints protected and monitored, off-site backups verified, access managed properly. If something does go wrong, recovery is fast and data is intact. Your organisation's data and your clients' trust are protected.
FAQ
Not-for-profit IT questions, answered.
If your question isn't here, contact us — an engineer will reply, usually within a few hours on business days.
Yes. We price for NFPs and help eligible organisations access Microsoft 365 Nonprofit plans — donated or heavily discounted licences for qualifying charities and NFPs. Most organisations that apply qualify. We handle the eligibility process, setup, and ongoing tenant management.
Yes. We manage both staff and volunteer accounts, including the higher turnover that comes with volunteer-based organisations. New volunteer accounts provisioned when they start, access removed securely when they move on. No inherited access left sitting around after someone leaves.
Endpoint protection on every managed device, MFA enforced across Microsoft 365, off-site backups, and a proper offboarding process that removes access when staff or volunteers leave. Donor data and client records are treated as sensitive from day one — encrypted at rest, backed up, and accessible only to the right people.
No minimum. A small organisation with two or three staff can sign up for just those seats. Seats are billed monthly and can be added or removed as your team changes — useful for organisations where staffing fluctuates with project funding or grant cycles.
Board and committee members are supported. Remote helpdesk works anywhere with an internet connection. We manage their access to shared files, email, and collaboration tools, and can provide guidance on securing personal devices used for organisational work — including MFA setup and basic device hygiene.
Reliable IT for your organisation. Fixed cost, no surprises.
Get a quote or book a free review of your current setup. Usually back to you within a couple of hours on business days.