Understand access
Who can access business systems? Which accounts have elevated permissions? These are practical questions to bring to an identity security discussion.
People join, roles change and old access can be overlooked. Identity Security Posture Management (ISPM) helps identify weaknesses in account settings and permissions so you can prioritise improvements. Included in Protect, Maintain and Manage, with appropriate controls confirmed during onboarding.
ISPM focuses on how identities and access are configured: who has access, what permissions they hold and where settings may create unnecessary exposure. It complements ITDR by helping identify weaknesses in the identity setup.
A staff member was given administrator access to help with a change. Months later, their role has changed but the extra permissions remain. Nothing looks broken, so the access is easy to overlook.
If that account is compromised, those permissions could give someone more control than the staff member needs for their everyday work.
Illustrative scenario, not a customer incident or a checklist of controls included for every environment.
ISPM is worth discussing when you want a clearer view of account security and a plan for improving it. It can be especially relevant when staff responsibilities change, several people administer systems or your team handles sensitive client information.
These are starting questions for a discussion. The checks available depend on the systems you use; some ISPM capabilities are specific to Microsoft 365.
Understand the approach, then agree the coverage appropriate to your business.
Who can access business systems? Which accounts have elevated permissions? These are practical questions to bring to an identity security discussion.
Identity settings and permissions can leave avoidable weaknesses. ISPM helps bring those gaps into view so improvements can be prioritised.
Use findings to inform security posture reviews and improvement planning. Manage also includes quarterly IT and security planning and asset and security governance.
Your devices, accounts and access settings all need attention. Each layer has a different job.
| Protection | The question it helps answer | Included in |
|---|---|---|
| Multi-factor authentication (MFA) | How do we make signing in harder for someone with a stolen password? | Protect, Maintain and Manage |
| Endpoint Detection and Response (EDR) | Is there a threat on a managed computer? | Protect, Maintain and Manage |
| Identity Threat Detection and Response (ITDR) | Is a business account showing signs of misuse that need a response? | Maintain and Manage |
| Identity Security Posture Management (ISPM) | Are identity settings or permissions creating weaknesses we should address? | Protect, Maintain and Manage |
These controls work together. Appropriate identity coverage is confirmed for your environment; some ISPM capabilities are specific to Microsoft 365.
We confirm the appropriate ISPM controls during onboarding. Tell us whether you use Microsoft 365, Google Workspace or a mix of systems so the applicable coverage is clear.
Manage includes security posture reviews and improvement planning. The aim is to decide which weaknesses deserve attention first, taking account of the access involved and how your business works.
Manage includes quarterly IT and security planning, asset and security governance, and a written incident response plan kept current. ISPM contributes to that broader responsibility for your IT.
ISPM is included in Protect ($69), Maintain ($149) and Manage ($199) per user per month, including GST. Maintain adds ITDR and unlimited remote support during business hours. Manage includes everything in Maintain and adds security posture reviews, improvement planning and greater ownership of your IT.
Some ISPM capabilities are specific to Microsoft 365. We confirm the controls appropriate to your environment during onboarding. For Google Workspace or a mixed environment, discuss your setup with us so the applicable coverage is clear.
One computer per person. Month to month, no fixed term and no minimum team size — we ask for 90 days' notice to cancel. Additional projects and implementation work outside the plan are scoped and quoted before starting.
See plan inclusions and pricingITDR focuses on detecting and responding to identity threats. Maintain and Manage include ITDR alongside ISPM, bringing threat response and posture improvement into the same plan.
Explore ITDRDevice protection, email security, MFA and backup monitoring form part of every managed IT plan.
Explore managed cyber securityWe recommend and follow SMB1001 to guide security improvements across people, processes and technology. Reviews and assessments do not provide certification.
Understand our SMB1001 approach